Shipping Policy

Shipping Policy

High Hutch Covid-19 Information

Currently, Canada Post is still running as normal.  As you can imagine there has been an influx in business for Canada Post.  They are working hard to keep up with the delivery demands across the Country.   Big thank you to Canada Post for this.  

For this reason, they are unable to honor their delivery dates, which may cause a slight delay with your package.  So far, we haven’t experienced any delays but please be patient with them. Please Read Canada Post COVID-19 Policy CLICK HERE.

Please make sure your email address and shipping information is correct when ordering. Your ID, Credit Card and Shipping and Billing address all match. 

We will email you with any inventory issues or colour options if your items are not available. 

Please be patient with us as we try to get your orders out the door.  We are working hard to keep up the demand while maintaining a clean work environment, with limited staff.  

With our online store when your order is packaged up we will send you a shipping confirmation email.  Please note that this tracking number will NOT work right away.  We will send it to you when we make the label but the tracking number itself won’t become active until Canada post scans it at the next stop.  Canada Post only works Monday to Friday, so if you get your tracking number on the weekend, it will not work until the following business day. 

Shipping with in Canada.

How much is shipping?

We ship via Canada Post Expedited Parcel and Express Post, rate is calculated by your postal code and the distance you are from the west coast of Canada.

Canada Post Regular Parcel is offered at a flat rate of 15 Dollars for any parcel.

Expedited and Express Post are base on your postal code and you distance away from Ajax Ontario

Rates are based on the fact that we are on the west coast and Canada is a very large country, it’s impossible to offer the same rates to everywhere. 

Special note, quoted shipping times are calculated to major centres and based on average time.    

For Northern Regions and Remote Centres shipping times can take longer than quoted.

Please note that all free shipping promotional codes will only apply to Standard Shipping. All Xpresspost orders using promotional free shipping, will be sent Expedited Parcel. 

Shipping to USA.

We ship via Canada Post Expedited Parcel then USPS, rate calculated on your zip code. 

How long will it take to get my order?

Processing can take a day and sometimes up to a week depending on number of orders and current stock supply.

Shipping can take a day and up to two weeks depending on your location. The farther you are from the west coast of Canada the longer it will take. Canada Post does not deliver on weekends. Once your order is shipped, a confirmation email will be sent with a tracking number. This number will give you up to date information on your package and the anticipated delivery date. 

Please note High Hutch is not responsible for late deliveries due to Canada Post error.

USA Customer please note that shipping times are 4 -7 days.

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