Can I return my order?
Yes, but you will have to pay the return shipping costs and 20% restocking fee. If we have shipped you the wrong product or if the product has arrived damaged we will send you a replacement item after we recieve photo proof of damage or wrong item.
* Please be advised that the pictures on the website and the actual product may vary as all our glass products are handmade, one-of-a-kind pieces. If you have any questions prior to ordering, please contact us via our contact form and we will be happy to answer all your questions.
Please make sure the products are properly packaged so they are not damaged upon return.
Your credit card will be refunded after the product arrives back and has been inspected. 20% Restocking fee will apply to all returns.
If your shipment arrives damaged, we require you to email us a photograph showing the detail of the damage. We will need this for our insurance and we may require you to send the package back. If the product was damaged by the shipper, we will ship a replacement or refund your credit card.